CRM Manager - Digital Marketing & Customer Engagement

Are you a strategic thinker with a passion for customer relationship management (CRM) and digital marketing? Our client, a forward-thinking company in Yogyakarta, is seeking a dynamic CRM Manager to lead their digital awareness initiative. As a CRM Manager at Private Advertiser, you will be the backbone of our digital marketing efforts, ensuring that our customers are engaged, satisfied, and loyal. This role is perfect for someone who loves to strategize and execute campaigns that drive customer engagement and growth.

Private Advertiser is a leading digital marketing agency in Yogyakarta, known for its innovative approach to customer relationship management. We are looking for a CRM Manager who can leverage their expertise in CRM tools like Salesforce and HubSpot to create a seamless customer experience. If you are ready to take your career to the next level and make a real impact in the digital marketing space, then Private Advertiser is the place for you.

In this role, you will be responsible for managing our CRM systems, developing and implementing customer engagement strategies, and analyzing customer data to drive business growth. You will work closely with our marketing team to ensure that our campaigns are aligned with our customer's needs and preferences. This is a unique opportunity to work in a dynamic and fast-paced environment where your ideas and initiatives will have a direct impact on our business.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize our CRM systems, including Salesforce and HubSpot, to ensure seamless customer interactions.
• Develop and implement customer engagement strategies that drive customer loyalty and satisfaction.
• Analyze customer data to identify trends, patterns, and opportunities for business growth.
• Collaborate with the marketing team to ensure that our campaigns are aligned with customer needs and preferences.
• Monitor and report on key performance indicators (KPIs) to measure the success of our CRM initiatives.
• Stay up-to-date with the latest trends and best practices in CRM and digital marketing.
• Provide training and support to the team on CRM tools and customer engagement strategies.
• Lead and mentor junior team members to ensure that our CRM initiatives are executed effectively.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 3-5 years of experience in CRM management and digital marketing.
• Proven experience with CRM tools like Salesforce and HubSpot.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in CRM or digital marketing is a plus.
• Fluency in English is a plus.

🛠️ Keahlian

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