Patient Relationship Executive

Join our team as a Patient Relationship Executive and play a pivotal role in enhancing patient satisfaction and loyalty. In this dynamic position, you will serve as the primary liaison between patients and our healthcare services, ensuring a seamless and positive experience from the moment they walk in the door. At Private Advertiser, we are committed to providing exceptional care and support to our patients, and your dedication to building strong relationships will be instrumental in achieving our goals. Located in the heart of Jakarta Pusat, you will have the opportunity to make a meaningful impact on the lives of our patients while growing professionally in a supportive and collaborative environment.

As a Patient Relationship Executive, you will be responsible for managing patient inquiries, scheduling appointments, and coordinating care plans. You will also be the first point of contact for our patients, addressing their concerns and ensuring their needs are met. With your strong communication skills and compassionate approach, you will foster trust and confidence in our services, ultimately contributing to the overall success of our healthcare facility.

📋 Tanggung Jawab Pekerjaan

• Manage patient inquiries and appointments using our in-house scheduling software.
• Coordinate with healthcare providers to ensure seamless patient care.
• Address patient concerns and provide information about our services.
• Assist in the development and implementation of patient satisfaction surveys.
• Maintain accurate and up-to-date patient records using our electronic health record system.
• Collaborate with the marketing team to promote patient loyalty programs.
• Provide exceptional customer service to enhance patient satisfaction.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in healthcare administration, business administration, or a related field.
• Minimum of 2 years of experience in patient relations or customer service in the healthcare industry.
• Strong communication and interpersonal skills.
• Proficiency in using electronic health record systems and scheduling software.
• Certification in healthcare customer service or a related field is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent organizational and time management skills.
• Compassionate and patient-centered approach to healthcare.

🛠️ Keahlian

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