HR Learning & Development Specialist (System & Cashier Training)

Join Catur Sentosa Adiprana as an HR Learning & Development Specialist and play a pivotal role in shaping the skills and efficiency of our cashier and administrative teams. In this dynamic position, you will design, deliver, and optimize training programs focused on enhancing the performance and customer service skills of our frontline staff. Based in Jakarta Barat, this role offers a unique opportunity to contribute to the growth and development of one of the most trusted names in the retail industry.

As an HR Learning & Development Specialist at Catur Sentosa Adiprana, you will work closely with the cashier and administrative teams to identify training needs, develop comprehensive training materials, and implement effective training programs. You will leverage your expertise in learning and development to create engaging and impactful training sessions that cater to the specific needs of our staff.

📋 Tanggung Jawab Pekerjaan

• Design and develop training programs for cashiers and administrative staff, focusing on customer service, sales techniques, and operational efficiency.
• Deliver training sessions using a variety of methods, including classroom training, e-learning modules, and on-the-job coaching.
• Assess the effectiveness of training programs and make data-driven recommendations for improvement.
• Collaborate with the HR team to align training initiatives with the overall strategic objectives of the company.
• Stay updated with industry trends and best practices in employee training and development.
• Provide ongoing support and guidance to cashiers and administrative staff to ensure they are equipped with the necessary skills to excel in their roles.
• Utilize training management software such as SAP SuccessFactors or Cornerstone to track and manage training programs.
• Conduct regular training needs analyses to identify areas for improvement and develop targeted training solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Human Resources, Education, Psychology, or a related field.
• Minimum of 3 years of experience in a learning and development or training and development role.
• Proven track record of designing and delivering effective training programs.
• Strong knowledge of learning management systems (LMS) and training management software.
• Excellent communication and interpersonal skills to effectively engage with employees at all levels.
• Ability to work collaboratively with cross-functional teams to achieve common goals.
• Strong analytical and problem-solving skills to assess training needs and develop effective solutions.
• Certification in instructional design or a related field is a plus.

🛠️ Keahlian

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